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Home | Library Catalog | Digital Collection | Databases | Distance Education | Texas A&M University-Commerce |
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Read these first, then call 866-386-4333 or 903-886-5720.
You may want to clear your browser of cookies and temporary internet files especially at the beginning of a new semester when the password is changed. The movie listed below provides step-by-step instructions. It may be necessary to restart your computer after you do this.
Requires Shockwave Flash Player: Shockwave Flash Player Download Center Page. We recommend unchecking the Yahoo! Toolbar option on the download page.
If you try logging in using MyLeo and have problems, first try to login into your MyLeo account to make sure it is working.
It will help us if you know your IP address when you call about the proxy. You can find it by:
If you are trying to use the Library Databases--Via Proxy from your school/school district or work place, you may be blocked if your school/work place has restrictions on Internet use. You may want to check with your school/school district/work place Technology staff about the use of a proxy.
The Proxy is also configured for a secure connection. Your workplace may not allow access to secure webpages. If you cannot access sites such as internet banking, secure online shopping, etc., it is possible that your workplace is blocking access to secure sites.
Use this url to check SSL connections: https://microsoft.com. If you can"t see the page, then your workplace is blocking SSL connections.
Open another internet browser session and access the databases from the Library homepage link Databases not from within eCollege.
If you use VPN to access campus resources, turn it off before using the proxy.
If you get the "Page cannot be displayed" message when trying to access the databases, it may be an indication that you have a firewall turned on or firewall settings set too high. You may have to turn your firewall off when accessing the databases and back on when you have finished.
The Proxy server is not blocked by the firewall here at the University. It is possible that your Personal Computer (PC) or Internet Service Provider (ISP) has firewall software/settings running that could be interfering with the proxy. You must also allow cookies to be set. If you are running anti-virus or system works software, this may be causing problems.
You may need to reset the Privacy settings in Internet Explorer.
If your Internet Service Provider (ISP) uses an accelerator, you will need to shut it off in order to use the proxy.
One example is: NetZero HiSpeed service works with proxy by hostname using port 80, but it does not work with proxy by port and may not work with proxy by hostname using ports other than 80.
In most instances, an icon has appeared in the system tray in the lower-right corner of the screen which contains an option to disable HiSpeed. Using this option enables service for most users.
There have been reports of users for whom this did not work. For those users, the following instructions have provided a work-around: