Support and Assistance

Texas A&M University-Commerce faculty and staff are here to support and assist you.

Content/Instructional Questions-Contract your instructor by email or by telephone.

Financial Aid - http://www.tamu-commerce.edu/home/finaid/

Library - www.tamu-commerce.edu/libdist

Policy Issues or General Questions-Contact the Instructional Technology and Distance Education Support Team (DEST) at 903.886.5511 from 8:00-5:00 p.m. Monday-Friday and by email Instructional Technology and Distance Education during other hours.

Technical Problems/Questions-Technical assistance is available 24 hours a day/ 7 days a week. If you have questions related to eCollege, A&M-Commerce's online course management system. The HelpDesk can be reached by sending an email to helpdesk@online.tamuc.org or by calling 1-866-656-5511. Additionally, you can click on the "Help" button located at the top of each page for more information. Other support questions may be addressed to Technology Services. The Technology Services help desk is staffed Monday-Friday from 8 AM - 5 PM and can be reached at 903.468.6000. The after-hours and weekend emergency phone number is 877.808.1607. When the after-hours support number is dialed, the answering service representative will ask for your name and phone number. The representative will then contact the on-call Technology Services technician who will return your call within 15 minutes.